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1. All of our products are 925 sterling silver. Generally, high quality zircon stone is used on our products. The information of our different products is stated in the product details.
2. Our first maintenance is free for our customers who want to have their products serviced. However, all costs that may occur while delivering your products to us belong to the buyer.
3. All products delivered to cargo are carefully controlled and prepared, and they are sent in a special box to avoid damage during shipping. We recommend that you check your products during cargo delivery, and if you think that there is damage to the product or its box, you do not take delivery of the product by keeping a damage report.
4. In the event that the products you purchased from our site are incorrect, you must share the product image and order details at [email protected] e-mail address.
5. Returns and exchanges are not accepted for earrings, piercings and all personalized product groups.
6. Provided that we are informed within 14 days, your return and exchange requests are evaluated in accordance with the Law on the Protection of the Consumer No. 4077. As a result of the evaluation, all shipping costs (shipping-receiving) of the products that are deemed suitable for return or exchange belong to the buyer. The box (packaging) of the products sent to us must be undamaged.
7. Shipping time is 1-3 business days. The buyer will be informed if there is a mishap during the production period.Shipping time is 1-3 business days. The buyer will be informed if there is a mishap during the production period.